How intelligent automation helps in 5G

The rapid evolution of the telecommunication industry has made advanced technologies like 5G a familiar concept. Greater bandwidth, faster speed, and top-notch performance – 5G is set to offer tremendous benefits and this is the reason why it is said to have revolutionized the multi-connectivity system.

What is 5G?

5G or the 5th generation wireless network is devised to cater to heightened customer expectations and meet their specific demands when it comes to finding modern and robust tech solutions. The outcomes are fast-paced downloads, a low lag rate, and instant access to data and information within seconds. According to Gartner, by the end of 2024, 60% of Communication Service Providers will commercialize 5G services covering Tier-1 cities. It further suggests that the increasing adoption of Robotic Process Automation (RPA) or bot-based software services by most medium to large enterprises is the way forward.

Benefits of 5G

Operators are increasingly relying on 5G services to expand their business opportunities as many customers and markets can be served with private networks through network slicing. Multi-Access Edge Compute (MEC) with cloud computing capabilities are deployed by applications to mobilize the back-end technology and monetize from this model. However, implementing 5G comes with its fair share of challenges owing to several factors such as the network complexity, the mounting pressure of workload delivery, and meeting competitive market standards.

Automation and 5G: A profitable bond

The dire need for agility has pushed telecom operators to think about automation as a viable solution for optimized quality of service and maximising gains to stay at the top of their game. Intelligent automation enables efficient data structuring, organizing, and processing details of sales and purchases. RPA is capable of system logins and transferring data from one system to a new one hassle-free. Adopting DevOps concepts with automation service tools is the ideal way to navigate this technology. Artificial Intelligence for IT operations (AIOps) with an improved response rate shows promptness of customer requests and results in immediate resolution.

Here are a few ways how automation can aid in 5G services:

·        New customer base and optimal management: Automating device connections attract more customers for offloading manual mode of coordination, security checks, and verification. It promotes fresh connections for the Internet of Things (IoT) interface and brings diverse customers on board.

·        Improved customer care: RPA offers a much more progressive customer experience through information gathering from systems, reduced resolution needs, and fewer call rates for basic queries.

·        Ensures accuracy: RPA maintains data and network accuracy with regular system updates. It effectively manages compliance and upscale user experience through consistent yet dynamic software bot service.

·        Unique digital solutions: Intelligent digital workforces help fast-track processes, regularize costs and encourage news ideas for value addition to the system. A combination of AI and machine learning simplifies all functions, enables better streamlining of tasks, and creates opportunities for automated billing management.

Modernizing business operations for enhanced agility

Telecom is a tightly regulated industry, yet telecom companies must move quickly to keep up with the latest advances in technology and customer demand. RPA can help telecom companies grow more agile and stay compliant. Here’s how:

1. Streamline applications and infrastructure

Telecom companies rely on a mix of systems and software solutions to maintain the integrity of their networks and the efficiency of their services. They might map networks in Microsoft Visio, mine those networks for process data with IBM Process Mining, and use a numeric computing platform like MATLAB to dive even deeper into the insights generated by process mining.

RPA bots also have nearly infinite scalability. If a CSP chooses an RPA solution with concurrent execution built-in, teams can run multiple bots at once on a single machine. This allows for multiple data transfers between multiple systems simultaneously, accelerating the speed of automated processes.

2. Automate network management

Network traffic grows by 40-50% every 12-16 months, and CSPs must ensure their infrastructure can handle it. Every time a network slows down or disconnects, it’s a potential loss of customers and revenue.

RPA, combined with AI processing, can help automate network optimization so faults are addressed in real-time with minimal human intervention. This ensures the user experience remains consistently excellent.

3. Maintain compliance

The Federal Communications Commission (FCC) subjects the telecom industry to heavy regulation, including antitrust, licensing, and pricing laws. Staying compliant with regulatory mandates can be time-consuming and labour-intensive, but RPA can make it less of an administrative burden.

4. Manage metadata

Telecom and media companies are increasingly converging as each relies on the other to realize the total value of its offerings. As a result, more telecom companies are branching out into content and media services to diversify their revenue streams.

RPA can help telecom companies manage content offerings more intelligently. For example, with the help of optical character recognition (OCR) and AI processing, RPA can extract unstructured data from content and enter it into a content management system (CMS), such as Salesforce, where the data can be used for tagging and categorizing purposes. This categorization then makes it easier to serve tailored content and advertising suggestions to users.

5. Unleash more innovation

Contemporary RPA solutions, offer low-code bot authoring tools that allow every team member to create effective software bots regardless of their level of technical knowledge. When anyone can automate, the door to increased innovation is opened.

For example, customer service reps would have first-hand insight into which steps of the customer journey could most benefit from automation. Field techs might have ideas about how to streamline service scheduling. When telecom companies make RPA software accessible to everyone, they empower every employee to help accelerate business transformation.