How cloud-based BSS is driving return on Service Innovation


Industries across every sector are in the midst of a digital transformation to keep current with improving technologies for clients and partners.  Communication services providers (CSP) are no exception as they face the modernization of their infrastructure to ensure continuity of service to subscribers.

Many CSPs are adopting the cloud-based managed services provider model for cost efficiency and leveraging customizable new technologies. Due to their multiple legacy hardware and software components, upgrading the operations support system (OSS) and business support systems (BSS) to a cloud-based provider requires strategic planning for a successful outcome. The end result is improved reliability, scalability, and substantial IT cost savings. 

Why Transition to Cloud-Native OSS/BSS Services 

Transitioning OSS/BSS to a cloud-based, automated, integrated system brings a wealth of advantages and savings. 

Use of containerized microservices

Containerized microservices use a modular design that allows the use of various programming languages, applications, and other services that are individually built and deployed without affecting others in the cloud.  A recent survey showed that 64% of communications and media companies believe that microservices architecture will be required for new systems within two years.  This container configuration allows services to be started, stopped, and restarted independently without affecting the entire infrastructure. 

Elimination of upgrade costs

The cost of upgrading and replacing cumbersome physical hardware is eliminated as operations are scalable in the cloud. 

Enhanced security

Today’s managed cloud partners use a layered approach to cybersecurity with highly controlled access, keeping unauthorized partners, vendors, and employees from accessing areas that are off-limits to them.

Use of analytics and big data

Moving to the cloud enables CSPs to remain competitive and use analytics to effectively price and manage services based on traffic projections. Big data is more effectively used to optimize network costs as well as predict additional potential revenue-generating opportunities.

The Road to OSS/BSS Digitization

The following is a general roadmap used to prepare for the rollout of a cloud-based microservices model. 

·        Determine which processes can be automated. Transitioning services that will not benefit from operating in the cloud can prove wasteful in the long run. 

·        Since legacy and cloud-based systems will have to run parallel during the transition, ensuring interoperability is crucial to prevent outages. 

·        Use industry-standard tools and components to avoid locking in with proprietary vendor technologies. Using standard DevOps and NetOps tools provides seamless integration and allows future modifications as needed. 

·        Ensure that the system architecture is designed for easy scalability to permit efficient expansions and reductions in services without affecting performance. 

·        Verify that all OSS transformation solutions and virtual components support REST APIs for seamless integration and the implementation of future third-party modules.  These APIs efficiently connect with partners, internal teams, and independent developers securely. 

The Ideal Digitized OSS/BSS Platforms

The Next-gen digital OSS/BSS platforms will ideally have the following characteristics. 

·        Focus on highly automated digital channels for exceptional customer interactions offering complete commerce and customer management solutions. 

·        Ease of integration with additional present and future platforms as demand increases. 

·        Faster time-to-market for new products and services. A product catalog allows newly transitioned digital CSPs to bring services to market quicker using Centralized Product Management.

·        Deployment of updates by DevOps in less than one hour and reduce troubleshooting time from 5-15 days to eight hours. 

·        Chatbot integration that automatically manages social media feeds and can respond to common customer queries.

Conclusion

Transitioning legacy OSS/BSS systems to the cloud is essential to keep pace with today’s digital communication advances and subscriber demand. The resulting benefits of scalability, innovative cost-effective solutions, and improved customer experiences are pushing more CSPs to modernize. 

 Read Our Blogs Click Here

Check Out our Website Echelon Edge 

Follow Us on Linked in

Comments

Post a Comment

Popular posts from this blog

PoC BSS/OSS Solution for B2B 5G Network Slicing

Image
As the rollout of 5G continues to gain momentum, there are plenty of avenues for telecommunications providers to exploit. For a European CSP, supporting the increasing needs of B2B companies is one of the main priorities. For this, it’s necessary to upgrade the Business Support Solution ( BSS ) and Operations Support Solution (OSS). However, before adopting any solution, the CSP wants a proof of concept (POC) for the B&OSS solution based on 5G network slicing.  This is to ascertain that it will enable them to support new B2B business models and operations over 5G.  Some of the key objectives for the PoC Include: ·         Transitioning towards a digital-first and cloud-native solution ·         Leveraging network slicing to launch and support new products ·         To assess its integration and interoperability capabilities ·     ...
Read more

How ERP Helps in Delivering Better ROI (Return on Investment) For Your Business?

Image
We all have heard about ERP and have seen it being implemented in our company for a  variety of purposes. But do we actually know how it is aiding businesses in reaching the next  level!!!  I think one is only aware about the basics unless they are a designer and have designed one  themselves. In this blog, we are going to uncover some of the lesser-known facts about this  amazing business software and how it is helping businesses in achieving better ROI. What is ERP? ERP, short for Enterprise Resource Planning, is one of the most commonly used business  process management software which helps in managing and integrating a company’s  operations, supply chain, manufacturing, financials, human resource and even reporting  activities. Over the years, business needs have changed tremendously and this makes it  even more crucial to have a smart ERP system in place that can keep up with the changing  needs. In 2016, a report generated by Panor...
Read more

How intelligent automation helps in 5G

Image
The rapid evolution of the telecommunication industry has made advanced technologies like 5G a familiar concept. Greater bandwidth, faster speed, and top-notch performance – 5G is set to offer tremendous benefits and this is the reason why it is said to have revolutionized the multi-connectivity system. What is 5G? 5G or the 5th generation wireless network is devised to cater to heightened customer expectations and meet their specific demands when it comes to finding modern and robust tech solutions. The outcomes are fast-paced downloads, a low lag rate, and instant access to data and information within seconds. According to Gartner, by the end of 2024, 60% of Communication Service Providers will commercialize 5G services covering Tier-1 cities. It further suggests that the increasing adoption of Robotic Process Automation (RPA) or bot-based software services by most medium to large enterprises is the way forward. Benefits of 5G Operators are increasingly relying on 5G service...
Read more